How long do grooms take?

Grooms can take anywhere from 45 minutes to 3 hours.  It all depends on how well your pup is tolerating his or her groom and how much matting or extra hair is there.​  With pictures and a description, we can give you a better estimate

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Do I have to be home?

Nope!  If you would like us to come into your home or yard to collect your pet for their groom, we are happy to do so. Be sure to include this in your grooming notes along with full instructions on grooming your pet since we will not see you in person.  

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Why does it cost so much more than a grooming salon?

This is a great question.  We are providing 1:1 attention to your pet.  In a grooming salon, groomers can take on 4-6 dogs at any given time and pups are put in kennels during the time they are drying and not being groomed.  For mobile groomers, we are working with one dog at a time and have less dogs per day.  Mobile groomers also save you time and gas driving your pup to the groomers.

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What if I forget my appointment?

We thankfully have great software that sends out plenty of reminder texts or emails or both.  However, if you are not home for a groom and we cannot access your pup, we do charge a $100 no-show fee which is automatically charged to your card.  Please understand, our time is very valuable and no-shows are a huge hit on our daily revenue.  We thank you for your understanding!

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What if my dog is aggressive or bites?

If it turns out your pup is not happy and is threatening to bite non stop, we will refer you to your local vets office for a sedated groom for the safety of your pup and the groomer. 
 

Will I know the cost prior to the groom?

We will give you a window of your what your grooming rate will be, be do not want you to ever feel surprised with a price you were not expecting.

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How often should my dog be groomed?

This depends on the breed of your dog.  Most dogs benefit from a groom every 4 weeks to prevent recurrent skin issues, matting & excessive shedding.  For dogs with shorter hair ones or ones that received brushing multiple per week can usually wait 6-8 weeks.

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Why shouldn't my double coated breed be body shaved?

Shaving a double-coat can do long-term damage. When it is shaved down to the skin, the undercoat hair will grow back faster, and sometimes will crowd out the slower-growing guard hairs. This can change the texture and color of a dog's coat and make it appear patchy and unattractive.  It also takes away the natural protection for you

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How old should my puppy be before he gets his first groom?

It is good to have your puppy become familiar with grooming as early as possible after the first set of puppy shots, usually 12-16 weeks of age. This will help him learn at an early age that grooming is a pleasant experience. 

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Can I stay with my dog and watch?

You are welcome to come into the van to see our grooming salon, however we find that dogs become overly excitable or anxious if their owners are there within reach.  To keep the experience positive and get the groom done as quickly as possible, we ask you to trust us with your pup and we will let you know how your pup did.  We work only with positive reinforcement which means your pup will never be punished for negative behaviors.

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What are matts and why can't you always remove them?

A matt is essentially a big area of tangled hair.  If the hair is allowed to develop “matts”, it is unhealthy for the dog’s skin. It may be possible to “dematt” the coat, if it can be done without causing pain to the dog. Unfortunately, the process is often painful or can cause irritation to the dog’s skin. If your dog is matted, we will discuss with you what can be done. Matted coats can cause a variety of skin and health problems. When your pet is extremely tangled, matted, or densely coated there are increased risks of stress, trauma, and / or injury. If possible, we will carefully de-mat your pet’s coat.If the coat is severely matted or we determine that de-matting would be in-humane for your pet, we will need to remove the coat with clippers.

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What are anal glands? Will you express them?

These are scent sacs found right under your dog’s tail. Some dogs empty them naturally, some do not. Please consult with your veterinarian. Some veterinarians prefer that groomers NOT express the glands due to the danger of harming them, therefore I will not express glands for the safety of your pup.

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Any other questions?? Send us a note!

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